Introduction

This Privacy Policy explains how Softim Pulse Photography ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, photography services, or interact with us in any way. We are committed to ensuring the privacy and security of your personal data.

This policy was last updated on April 20, 2024. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Information: Name, email address, phone number, and postal address.
  • Booking Information: Event details, dates, locations, and preferences related to photography services.
  • Payment Information: Credit card details, billing address, bank account information (for payment processing only).
  • Communication Records: Records of emails, phone calls, or other correspondence between you and us.
  • Photographs and Videos: Images and recordings captured during photography sessions.

Technical Information

  • Device Information: IP address, browser type and version, operating system, and device type.
  • Usage Data: Pages visited, time spent on the website, links clicked, and other browsing behavior.
  • Location Data: General location information based on IP address or more precise location if you grant permission.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • To provide photography services you've requested
  • To process payments and fulfill orders
  • To communicate with you about bookings, sessions, or deliverables
  • To deliver photographs and other products

Business Operations

  • To improve our services and website
  • To maintain accurate business records
  • To respond to inquiries and provide customer support
  • To prevent fraud and ensure security

Marketing and Communication

  • To send newsletters and updates (with your consent)
  • To inform you about promotions, events, or new services
  • To showcase our work (with appropriate permissions for photographs)
  • To conduct market research and gather feedback

Legal Compliance

  • To comply with legal obligations
  • To establish, exercise, or defend legal claims
  • To protect our rights, property, or safety

Information Sharing and Disclosure

We may share your information with the following categories of recipients:

Service Providers

We work with third-party service providers who perform functions on our behalf, such as:

  • Payment processors
  • Email and communication platforms
  • Cloud storage providers
  • Website hosting and maintenance services
  • Client management systems

These providers have access to your personal information only to perform these tasks on our behalf and are obligated to protect your information.

With Your Consent

We may share your photographs or information with your explicit consent, such as:

  • Using images in our portfolio (with your permission)
  • Sharing photographs with event venues or other vendors (when authorized)
  • Publishing images on social media (with appropriate consent)

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to:

  • Respond to lawful requests from public authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our contracts and agreements

Business Transfers

If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Information

You have the right to access the personal information we hold about you and to receive information about how we use it.

Correction

You may request that we correct any inaccurate or incomplete personal information we hold about you.

Deletion

You can ask us to delete your personal information in certain circumstances, such as when it's no longer necessary for the purposes for which it was collected.

Restriction

You may request that we restrict the processing of your personal information in certain cases, such as when you contest the accuracy of the data.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Objection

You can object to our processing of your personal information in certain circumstances, particularly for direct marketing purposes.

Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and testing
  • Access controls and authentication procedures
  • Secure backup and recovery systems
  • Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

  • Providing the services you requested
  • Complying with legal, accounting, or reporting requirements
  • Resolving disputes or enforcing our agreements

For client photography, we typically retain photographs and associated information for at least five years. Contact details and account information may be retained longer if you maintain an ongoing relationship with us.

When personal information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without appropriate parental consent.

If you are a parent or guardian and believe we may have collected information from your child, please contact us so we can take appropriate steps to remove such information.

For family photography sessions involving children, we require parental consent for the collection and use of children's photographs.

International Data Transfers

We may transfer, store, and process your information in countries other than your own. Some of our service providers may be based in different countries, which may have data protection laws that differ from those in your country.

When we transfer personal information outside your country, we implement appropriate safeguards in accordance with applicable data protection laws.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Softim Pulse Photography

24 Davis Streets East Theochester MK17 9QX

Email: [email protected]

Phone: +448085462512

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.